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This podcast is primarily for Salon Owners who are needing a little bit of direction. We can all lose our way a little or feel like we are the only one going through rubbish times. Or thinking we have mad a mess and there is no going back. Here I chat with some very special people, all have been through some rubbish times and have over come them and are a massive success today. If this is you right now, give yourself a break. Please subscribe and listen and I hope this podcast inspires you and gives you some motivation too. Lots of love Louisa xx
Episodes
Monday Jan 27, 2020
Monday Jan 27, 2020
Becky talks about our customers journey and how important it is to be aware of the start right through to the end... It may surprise some how early the journey starts.
WE mainly focus on the time with our customers and may forget the beginning and the end. Becky explains the 5 steps to breaking down the customer journey, as well as thinking about the salon owner's journey too.
This is definitely worth a listen to help you break down and look at your customers journey and to leave the customer WOWED!
Connect with Becky on socials:
https://www.facebook.com/beckystevensonsbs
https://www.youtube.com/channel/UC0UmKegK8luU9JgM4E6EDvQ
https://www.linkedin.com/in/becky-stevenson-sheffield/
Connect with me on socials:
https://www.facebook.com/groups/CreatingSalonSuccess/
https://www.youtube.com/channel/UCa0wl2H5j1_8OJ7Cyw2bJIA
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